Banks & Credit Unions With the Most CFPB Complaints

Institutions ranked by total complaints filed with the Consumer Financial Protection Bureau over our analysis window. Large institutions naturally see more — check the per-$1B rate on each profile.

Showing top 50 by complaints.

1
Capital One, National Association
bank · Mclean, VA · $672.0B assets · 87,532 complaints
2
Jpmorgan Chase Bank, National Association
bank · Columbus, OH · $4016.6B assets · 71,881 complaints
3
Wells Fargo Bank, National Association
bank · Sioux Falls, SD · $1852.2B assets · 66,776 complaints
4
Bank Of America, National Association
bank · Charlotte, NC · $2672.2B assets · 59,538 complaints
5
Citibank, National Association
bank · Sioux Falls, SD · $1933.6B assets · 55,276 complaints
6
Synchrony Bank
bank · Draper, UT · $114.9B assets · 39,008 complaints
7
Navy Federal Credit Union
credit union · Vienna, VA · $203.6B assets · 34,702 complaints
8
American Express National Bank
bank · Sandy, UT · $217.6B assets · 31,355 complaints
9
U.S. Bank National Association
bank · Cincinnati, OH · $683.4B assets · 17,464 complaints
10
Ally Bank
bank · Sandy, UT · $185.7B assets · 16,234 complaints
11
Goldman Sachs Bank Usa
bank · New York, NY · $751.8B assets · 16,012 complaints
12
Santander Bank, N.A.
bank · Wilmington, DE · $106.1B assets · 15,428 complaints
13
Truist Bank
bank · Charlotte, NC · $541.2B assets · 15,320 complaints
14
Barclays Bank Delaware
bank · Wilmington, DE · $46.6B assets · 13,662 complaints
15
Pnc Bank, National Association
bank · Wilmington, DE · $567.9B assets · 9,864 complaints
16
Citizens Bank, National Association
bank · Providence, RI · $227.1B assets · 7,015 complaints
17
Fifth Third Bank, National Association
bank · Cincinnati, OH · $296.1B assets · 5,422 complaints
18
The Huntington National Bank
bank · Columbus, OH · $284.1B assets · 3,847 complaints
19
Manufacturers And Traders Trust Company
bank · Buffalo, NY · $214.2B assets · 3,485 complaints
20
Regions Bank
bank · Birmingham, AL · $159.4B assets · 3,449 complaints
21
Pentagon
credit union · Mclean, VA · $29.4B assets · 2,958 complaints
22
Keybank National Association
bank · Cleveland, OH · $186.0B assets · 2,508 complaints
23
First National Bank Of Omaha
bank · Omaha, NE · $34.7B assets · 1,982 complaints
24
State Employees'
credit union · Raleigh, NC · $59.8B assets · 1,382 complaints
25
Suncoast
credit union · Tampa, FL · $20.5B assets · 1,029 complaints
26
Vystar
credit union · Jacksonville, FL · $13.8B assets · 981 complaints
27
Midfirst Bank
bank · Oklahoma City, OK · $42.1B assets · 975 complaints
28
First Technology
credit union · San Jose, CA · $28.6B assets · 866 complaints
29
Alliant
credit union · Chicago, IL · $19.7B assets · 839 complaints
30
Webster Bank, National Association
bank · Stamford, CT · $85.5B assets · 753 complaints
31
Charles Schwab Bank, Ssb
bank · Westlake, TX · $242.9B assets · 723 complaints
32
Optum Bank, Inc.
bank · Draper, UT · $21.0B assets · 715 complaints
33
Axos Bank
bank · San Diego, CA · $28.2B assets · 707 complaints
34
Morgan Stanley Private Bank, National Association
bank · Purchase, NY · $241.4B assets · 689 complaints
35
First-Citizens Bank & Trust Company
bank · Raleigh, NC · $235.5B assets · 670 complaints
36
Mountain America
credit union · Sandy, UT · $22.7B assets · 593 complaints
37
Boeing Employees
credit union · Tukwila, WA · $30.0B assets · 561 complaints
38
Banco Popular De Puerto Rico
bank · San Juan, PR · $60.6B assets · 560 complaints
39
First Horizon Bank
bank · Memphis, TN · $83.8B assets · 543 complaints
40
The Golden 1
credit union · Sacramento, CA · $21.7B assets · 537 complaints
41
America First
credit union · Riverdale, UT · $24.7B assets · 535 complaints
42
Arvest Bank
bank · Fayetteville, AR · $28.0B assets · 516 complaints
43
The Bank Of New York Mellon
bank · New York, NY · $467.3B assets · 513 complaints
44
Fourleaf
credit union · Bethpage, NY · $14.4B assets · 495 complaints
45
Randolph-Brooks
credit union · Universal City, TX · $19.2B assets · 493 complaints
46
Schoolsfirst
credit union · Santa Ana, CA · $36.7B assets · 396 complaints
47
Associated Bank, National Association
bank · Green Bay, WI · $45.5B assets · 357 complaints
48
First National Bank Of Pennsylvania
bank · Greenville, PA · $50.4B assets · 352 complaints
49
Mechanics Bank
bank · Walnut Creek, CA · $21.4B assets · 335 complaints
50
Meridian Bank
bank · Wayne, PA · $2.6B assets · 305 complaints
Best Banks by Trust GradeBest Credit Unions by Trust GradeHighest Complaint Rates (per $1B in assets)Largest Credit Unions by AssetsLargest Banks by Assets

From the Blog

View all guides →
Stacks of coins of increasing height — representing savings held at a bank
Banking Guides
How Much Money Should You Keep in One Bank?
FDIC and NCUA insurance covers $250,000 per depositor, per ownership category, per institution. Here's how to think about how much to keep at a single bank — and when to spread it out.
June 25, 2026 · 4 min read
A jar of coins with a small plant growing out of it — representing savings growth
Banking Guides
High-Yield Savings Accounts: What to Know in 2026
High-yield savings accounts can pay many times the national average rate — with the same FDIC insurance as any other deposit. Here's how they work and what to watch for.
June 25, 2026 · 4 min read
A person using a card reader at a counter — representing everyday banking
Banking Guides
Are Credit Unions Safer Than Banks?
Credit unions and banks are insured by different agencies but to the same $250,000 limit. Here's what 'safer' really means — and where the two genuinely differ.
June 25, 2026 · 4 min read
A person reviewing finances on a laptop with a notebook — representing switching banks
Banking Guides
How to Switch Banks Without the Headache
Switching banks sounds painful, but a clean move comes down to a short checklist: open the new account, move your automatic payments, then close the old one carefully.
June 25, 2026 · 5 min read
Financial data on a computer screen showing bank performance metrics
State Guides
Most Trustworthy Banks in Wisconsin (2026)
We analyzed all 154 FDIC-insured banks headquartered in Wisconsin using financial strength and CFPB complaint data. Here are the most trustworthy banks in the state.
June 25, 2026 · 8 min read
Person using a contactless payment card at a terminal
State Guides
Most Trustworthy Credit Unions in Wisconsin (2026)
We analyzed all 99 NCUA-insured credit unions in Wisconsin by net worth ratio, ROA, and CFPB complaint data. Here are the most trustworthy.
June 25, 2026 · 7 min read
Stacked financial documents representing bank complaint records
State Guides
Banks to Avoid in Wisconsin: Lowest Trust Grade Ratings (2026)
2 banks in Wisconsin earned a D or F Trust Grade. Here are the lowest-rated FDIC-insured banks in the state — and what the warning signs mean for depositors.
June 25, 2026 · 7 min read
Customer service interaction at a financial institution
State Guides
Credit Unions to Avoid in Wisconsin: Lowest Trust Grade Ratings (2026)
1 credit unions in Wisconsin earned a D or F Trust Grade. Here are the lowest-rated NCUA-insured credit unions in the state — and what the warning signs mean.
June 25, 2026 · 7 min read
Financial data on a computer screen showing bank performance metrics
State Guides
Most Trustworthy Banks in Michigan (2026)
We analyzed all 73 FDIC-insured banks headquartered in Michigan using financial strength and CFPB complaint data. Here are the most trustworthy banks in the state.
June 25, 2026 · 8 min read