Randolph-Brooks
Randolph-Brooks is a credit union based in Universal City, Texas, established in 1952, with $19.2 billion in total assets serving 1,148,891 members. By Trust Grade it ranks 369th of 379 credit unions we track in Texas. Its net worth ratio of 13.2% is stronger than 83% of similarly sized credit unions, versus a Texas median of 13.5%. It was profitable over the most recent period, with a 1.02% return on assets. Consumers filed 493 complaints about RANDOLPH-BROOKS FEDERAL CREDIT UNION with the CFPB — 25.7 per $1B in assets, a higher rate than 61% of peers.
How Randolph-Brooks compares to Texas peers
How we graded Randolph-Brooks
The Trust Grade blends financial strength with complaint history. Full methodology →
- Strongly capitalized (13.2% capital ratio)
- Strongly profitable (ROA 1.02%)
- 25.7 complaints per $1B in assets
Consumer complaints (CFPB)
493 complaints filed with the CFPB against RANDOLPH-BROOKS FEDERAL CREDIT UNION — 25.7 per $1B in assets.
Are deposits at Randolph-Brooks insured?
Yes. Randolph-Brooks is an NCUA-insured credit union. Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Randolph-Brooks: frequently asked questions
Is Randolph-Brooks a good credit union?
Randolph-Brooks earns a Bankzia Trust Grade of C (71/100, "Average"), based on a financial-strength score of 98/100 and a customer-experience score of 43.62170385395538/100. Strongly capitalized (13.2% capital ratio); Strongly profitable (ROA 1.02%).
Is Randolph-Brooks NCUA-insured?
Yes. Randolph-Brooks is a NCUA-insured credit union. Deposits are protected up to the standard NCUA limit of $250,000 per depositor, per ownership category.
How big is Randolph-Brooks?
Randolph-Brooks holds $19.2 billion in total assets, ranking 369th of 379 credit unions we track in Texas. It serves 1,148,891 members.
How many complaints does Randolph-Brooks have?
Consumers filed 493 complaints about RANDOLPH-BROOKS FEDERAL CREDIT UNION with the CFPB, or 25.7 per $1B in assets. 100% were answered on time. 1% closed with relief to the consumer.
Similar Credit Unions
Financial data from NCUA call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
