Contact
We’re a small independent team running Bankzia. The fastest way to reach us is by email. We respond to most messages within 1–2 business days.
General inquiries
Email: hello@bankzia.com
Data corrections
See a Trust Grade that looks wrong, a complaint count attributed to the wrong institution, or outdated financials? Email us the institution name and what looks off. Because we match CFPB complaints to institutions by name, occasional mismatches happen and we genuinely appreciate the help correcting them.
For consumers with a complaint
We index complaint data — we don’t handle individual disputes. If you have a problem with a bank or credit union, file directly with the CFPB at consumerfinance.gov/complaint.
Press & research
Journalists and researchers are welcome to cite Bankzia. Please link to the specific institution or ranking page and credit the underlying FDIC, NCUA, and CFPB sources.