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Capital One, National Association

Mclean, VA · Est. 1933 · Website ↗
C
Trust Grade
Average
Score: 73/100

Capital One, National Association is a bank based in Mclean, Virginia, established in 1933, with $672.0 billion in total assets across 258 branches. By Trust Grade it ranks 56th of 56 banks we track in Virginia. Its capital ratio of 14.5% is stronger than 94% of similarly sized banks, versus a Virginia median of 10.8%. It was profitable over the most recent period, with a 1.39% return on assets. Consumers filed 87,532 complaints about CAPITAL ONE FINANCIAL CORPORATION with the CFPB — 130.3 per $1B in assets, a higher rate than 88% of peers.

Total assets
$672.0B
≥$100B institution
Deposits
$520.8B
Branches
258
Capital ratio
14.5%
Top 6% of ≥$100B peers · Virginia median 10.8%
Return on assets
1.4%
Top 19% of ≥$100B peers · Virginia median 1.12%
Rank in Virginia
#56
of 56 banks

How Capital One, National Association compares to Virginia peers

Capital ratio
Top 6% of ≥$100B peers
Capital One,
14.5%
Virginia median
10.8%
Higher capital ratio = stronger financial cushion
Return on assets
Top 19% of ≥$100B peers
Capital One,
1.4%
Virginia median
1.1%
Higher ROA = more profitable relative to asset base

How we graded Capital One, National Association

The Trust Grade blends financial strength with complaint history. Full methodology →

Financial strength
98/100
Customer experience
47.19030754466938/100
Overall
C · 73
  • Strongly capitalized (14.5% capital ratio)
  • Strongly profitable (ROA 1.39%)
  • 130.3 complaints per $1B in assets

Consumer complaints (CFPB)

87,532 complaints filed with the CFPB against CAPITAL ONE FINANCIAL CORPORATION — 130.3 per $1B in assets.

Total complaints
87,532
Per $1B assets
130.3
Lower = better
Answered on time
100.0%
Closed with relief
18.5%
Complaints by product
Credit reporting or other personal consumer reports
27,914
Credit card
25,487
Checking or savings account
13,626
Debt collection
8,070
Credit reporting, credit repair services, or other personal consumer reports
4,504

Branch locations (258)

  • 315 Wyckoff Ave, Brooklyn, NY 11237
  • 122 W Church St, Bunkie, LA 71322
  • 500 E Askew St, Tallulah, LA 71282
  • 3775 Stagg Dr, Beaumont, TX 77701
  • 1047 W Tunnel Blvd, Houma, LA 70360
  • 8117 W Judge Perez Dr, Chalmette, LA 70043
  • 2425 Veterans Memorial Dr, Abbeville, LA 70510
  • 1123 E Admiral Doyle Dr, New Iberia, LA 70560
  • 5400 Mounes St, Harahan, LA 70123
  • 3540 Saint Charles Ave, New Orleans, LA 70115
  • 4121 Canal St, New Orleans, LA 70119
  • 3800 General Degaulle Dr, New Orleans, LA 70114
  • West Wind Building, Georgetown, 00000
  • 4949 W Esplanade Ave, Metairie, LA 70006
  • 1867 Barataria Blvd, Marrero, LA 70072
  • 3840 Emerald Road, Mandeville, LA 70471
  • 333 Gause Blvd, Slidell, LA 70458
  • 1808 N 18th St, Monroe, LA 71201
  • 1000 W Esplanade Ave, Kenner, LA 70065
  • 4416 Ambassador Caffery Pkwy, Lafayette, LA 70508
  • 1501 Veterans Memorial Blvd, Metairie, LA 70005
  • 3110 College Dr, Baton Rouge, LA 70808
  • 137 Royal St, New Orleans, LA 70130
  • 5696 Bullard Ave, New Orleans, LA 70128
  • 11221 Coursey Blvd, Baton Rouge, LA 70816
  • 2412 Manhattan Blvd, Harvey, LA 70058
  • 3908 Highway 1, Raceland, LA 70394
  • 800 Prides Xing, Newark, DE 19713
  • 172 Montauk Hwy, Speonk, NY 11972
  • 40 Newtown Ln, East Hampton, NY 11937
  • 116 E Main St, Patchogue, NY 11772
  • 1080 Rte 58, Roanoke Plaza, Riverhead, NY 11901
  • 2447 Highway 18, Edgard, LA 70049
  • 1200 W Airline Hwy, Laplace, LA 70068
  • 301 Homer Rd, Minden, LA 71055
  • 400 Austin St, Bogalusa, LA 70427
  • 3701 Jackson St, Alexandria, LA 71303
  • 211 4th St, Alexandria, LA 71301
  • 5913 Bergenline Ave, West New York, NJ 07093
  • 474 Franklin Ave, Nutley, NJ 07110

Are deposits at Capital One, National Association insured?

Yes. Capital One, National Association is an FDIC-insured bank (FDIC certificate #4297). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.

Capital One, National Association: frequently asked questions

Is Capital One, National Association a good bank?

Capital One, National Association earns a Bankzia Trust Grade of C (73/100, "Average"), based on a financial-strength score of 98/100 and a customer-experience score of 47.19030754466938/100. Strongly capitalized (14.5% capital ratio); Strongly profitable (ROA 1.39%).

Is Capital One, National Association FDIC-insured?

Yes. Capital One, National Association is a FDIC-insured bank (FDIC certificate #4297). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.

How big is Capital One, National Association?

Capital One, National Association holds $672.0 billion in total assets, ranking 56th of 56 banks we track in Virginia. It operates 258 branches.

How many complaints does Capital One, National Association have?

Consumers filed 87,532 complaints about CAPITAL ONE FINANCIAL CORPORATION with the CFPB, or 130.3 per $1B in assets. 100% were answered on time. 18% closed with relief to the consumer.

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Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.

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