Synchrony Bank is a bank based in Draper, Utah, established in 1988, with $114.9 billion in total assets across 2 branches. By Trust Grade it ranks 38th of 42 banks we track in Utah. Its capital ratio of 12.8% is stronger than 81% of similarly sized banks, versus a Utah median of 12.9%. It was profitable over the most recent period, with a 2.62% return on assets. Consumers filed 39,008 complaints about SYNCHRONY FINANCIAL with the CFPB — 339.6 per $1B in assets, a higher rate than 100% of peers.
How Synchrony Bank compares to Utah peers
How we graded Synchrony Bank
The Trust Grade blends financial strength with complaint history. Full methodology →
- Strongly capitalized (12.8% capital ratio)
- Strongly profitable (ROA 2.62%)
- 339.6 complaints per $1B in assets
- Resolves 24% of complaints with relief
Consumer complaints (CFPB)
39,008 complaints filed with the CFPB against SYNCHRONY FINANCIAL — 339.6 per $1B in assets.
Branch locations (2)
- 170 W Election Rd, Draper, UT 84020
- 965 Keller Rd, Altamonte Springs, FL 32714
Are deposits at Synchrony Bank insured?
Yes. Synchrony Bank is an FDIC-insured bank (FDIC certificate #27314). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Synchrony Bank: frequently asked questions
Is Synchrony Bank a good bank?
Synchrony Bank earns a Bankzia Trust Grade of C (73/100, "Average"), based on a financial-strength score of 98/100 and a customer-experience score of 48.11751435602953/100. Strongly capitalized (12.8% capital ratio); Strongly profitable (ROA 2.62%).
Is Synchrony Bank FDIC-insured?
Yes. Synchrony Bank is a FDIC-insured bank (FDIC certificate #27314). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.
How big is Synchrony Bank?
Synchrony Bank holds $114.9 billion in total assets, ranking 38th of 42 banks we track in Utah. It operates 2 branches.
How many complaints does Synchrony Bank have?
Consumers filed 39,008 complaints about SYNCHRONY FINANCIAL with the CFPB, or 339.6 per $1B in assets. 99% were answered on time. 24% closed with relief to the consumer.
Similar Banks
Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
