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Optum Bank, Inc.

Draper, UT · Est. 2003 · Website ↗
C
Trust Grade
Average
Score: 71/100

Optum Bank, Inc. is a bank based in Draper, Utah, established in 2003, with $21.0 billion in total assets across 1 branch. By Trust Grade it ranks 41st of 42 banks we track in Utah. Its capital ratio of 14.6% is stronger than 87% of similarly sized banks, versus a Utah median of 12.9%. It was profitable over the most recent period, with a 2.93% return on assets. Consumers filed 715 complaints about OPTUM BANK, INC. with the CFPB — 34.1 per $1B in assets, a higher rate than 96% of peers.

Total assets
$21.0B
$10B–100B institution
Deposits
$16.2B
Branches
1
Capital ratio
14.6%
Top 13% of $10B–100B peers · Utah median 12.9%
Return on assets
2.9%
Top 2% of $10B–100B peers · Utah median 1.82%
Rank in Utah
#41
of 42 banks

How Optum Bank, Inc. compares to Utah peers

Capital ratio
Top 13% of $10B–100B peers
Optum Bank,
14.6%
Utah median
12.9%
Higher capital ratio = stronger financial cushion
Return on assets
Top 2% of $10B–100B peers
Optum Bank,
2.9%
Utah median
1.8%
Higher ROA = more profitable relative to asset base

How we graded Optum Bank, Inc.

The Trust Grade blends financial strength with complaint history. Full methodology →

Financial strength
98/100
Customer experience
43.108391608391614/100
Overall
C · 71
  • Strongly capitalized (14.6% capital ratio)
  • Strongly profitable (ROA 2.93%)
  • 34.1 complaints per $1B in assets

Consumer complaints (CFPB)

715 complaints filed with the CFPB against OPTUM BANK, INC. — 34.1 per $1B in assets.

Total complaints
715
Per $1B assets
34.1
Lower = better
Answered on time
98.0%
Closed with relief
0.0%
Complaints by product
Checking or savings account
556
Money transfer, virtual currency, or money service
46
Prepaid card
44
Payday loan, title loan, personal loan, or advance loan
26
Credit card
18

Branch locations (1)

  • 12921 S Vista Station Blvd, Draper, UT 84020

Are deposits at Optum Bank, Inc. insured?

Yes. Optum Bank, Inc. is an FDIC-insured bank (FDIC certificate #57408). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.

Optum Bank, Inc.: frequently asked questions

Is Optum Bank, Inc. a good bank?

Optum Bank, Inc. earns a Bankzia Trust Grade of C (71/100, "Average"), based on a financial-strength score of 98/100 and a customer-experience score of 43.108391608391614/100. Strongly capitalized (14.6% capital ratio); Strongly profitable (ROA 2.93%).

Is Optum Bank, Inc. FDIC-insured?

Yes. Optum Bank, Inc. is a FDIC-insured bank (FDIC certificate #57408). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.

How big is Optum Bank, Inc.?

Optum Bank, Inc. holds $21.0 billion in total assets, ranking 41st of 42 banks we track in Utah. It operates 1 branch.

How many complaints does Optum Bank, Inc. have?

Consumers filed 715 complaints about OPTUM BANK, INC. with the CFPB, or 34.1 per $1B in assets. 98% were answered on time. 0% closed with relief to the consumer.

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Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.

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