Keybank National Association is a bank based in Cleveland, Ohio, established in 1849, with $186.0 billion in total assets across 954 branches. By Trust Grade it ranks 150th of 157 banks we track in Ohio. Its capital ratio of 10.1% is stronger than 53% of similarly sized banks, versus a Ohio median of 10.3%. It was profitable over the most recent period, with a 1.27% return on assets. Consumers filed 2,508 complaints about KEYCORP with the CFPB — 13.5 per $1B in assets, a lower rate than 68% of peers.
How Keybank National Association compares to Ohio peers
How we graded Keybank National Association
The Trust Grade blends financial strength with complaint history. Full methodology →
- Strongly capitalized (10.1% capital ratio)
- Strongly profitable (ROA 1.27%)
- 13.5 complaints per $1B in assets
- Resolves 31% of complaints with relief
Consumer complaints (CFPB)
2,508 complaints filed with the CFPB against KEYCORP — 13.5 per $1B in assets.
Branch locations (954)
- 11 Division St, Amsterdam, NY 12010
- 1 N Main St, Cortland, NY 13045
- 72 Mohawk St, Cohoes, NY 12047
- 726 Exchange St, Buffalo, NY 14210
- 501 W Broadway St, Idaho Falls, ID 83402
- 6565 E 73rd Ave, Commerce City, CO 80022
- 18 W Main St, Amelia, OH 45102
- 100 Cushman St, Fairbanks, AK 99701
- 975 Oak St, Eugene, OR 97401
- 127 Public Sq, Cleveland, OH 44114
- 416 State St, Salem, OR 97301
- 128 3rd Ave Sw, Albany, OR 97321
- 923 Main St, Manchester, CT 06040
- 5101 S State St, Murray, UT 84107
- 348 Hartford Tpke, Vernon, CT 06066
- 195 Church St, New Haven, CT 06510
- 379 S Main St, Akron, OH 44311
- 225 Park Avenue, West Springfield, MA 01089
- 57 E Main St, Tremonton, UT 84337
- 2299 S Highland Dr, Salt Lake City, UT 84106
- 185 S State St, Orem, UT 84058
- 256 A Ave, Lake Oswego, OR 97034
- 410 W Railroad Ave, Shelton, WA 98584
- 23 Water St, Bangor, ME 04401
- 200 Nw 2nd Ave, Canby, OR 97013
- 1521 S 8th St, Colorado Springs, CO 80905
- 46 College Ave, Nanuet, NY 10954
- 1301 Bay St, Port Orchard, WA 98366
- 5400 Capitol Blvd Se, Tumwater, WA 98501
- 1536 Nw Market St, Seattle, WA 98107
- 280 N Main St, Logan, UT 84321
- 7878 W 80th Pl, Arvada, CO 80005
- 101 W Benson Blvd, Anchorage, AK 99503
- 941 N Pacific Hwy, Woodburn, OR 97071
- 175 N Harrisville Rd, Ogden, UT 84404
- 800 Main St, Niagara Falls, NY 14301
- 12101 E Dartmouth Ave, Aurora, CO 80014
- 562 S Main St, Bountiful, UT 84010
- 212 E College Way, Mount Vernon, WA 98273
- 1420 Colorado Mills Pkwy, Lakewood, CO 80401
Are deposits at Keybank National Association insured?
Yes. Keybank National Association is an FDIC-insured bank (FDIC certificate #17534). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Keybank National Association: frequently asked questions
Is Keybank National Association a good bank?
Keybank National Association earns a Bankzia Trust Grade of C (74/100, "Average"), based on a financial-strength score of 98/100 and a customer-experience score of 49.69617224880383/100. Strongly capitalized (10.1% capital ratio); Strongly profitable (ROA 1.27%).
Is Keybank National Association FDIC-insured?
Yes. Keybank National Association is a FDIC-insured bank (FDIC certificate #17534). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.
How big is Keybank National Association?
Keybank National Association holds $186.0 billion in total assets, ranking 150th of 157 banks we track in Ohio. It operates 954 branches.
How many complaints does Keybank National Association have?
Consumers filed 2,508 complaints about KEYCORP with the CFPB, or 13.5 per $1B in assets. 100% were answered on time. 31% closed with relief to the consumer.
Similar Banks
Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
