Highest Complaint Rates (per $1B in assets)

Institutions with at least $1B in assets ranked by CFPB complaints per $1B in assets — a size-adjusted measure of how complaint-prone a bank is.

Showing top 50 by complaints per $1B.

1
Synchrony Bank
bank · Draper, UT · $114.9B assets · 39,008 complaints
2
Barclays Bank Delaware
bank · Wilmington, DE · $46.6B assets · 13,662 complaints
3
Navy Federal Credit Union
credit union · Vienna, VA · $203.6B assets · 34,702 complaints
4
Santander Bank, N.A.
bank · Wilmington, DE · $106.1B assets · 15,428 complaints
5
American Express National Bank
bank · Sandy, UT · $217.6B assets · 31,355 complaints
6
Capital One, National Association
bank · Mclean, VA · $672.0B assets · 87,532 complaints
7
Meridian Bank
bank · Wayne, PA · $2.6B assets · 305 complaints
8
Pentagon
credit union · Mclean, VA · $29.4B assets · 2,958 complaints
9
Ally Bank
bank · Sandy, UT · $185.7B assets · 16,234 complaints
10
Triad Bank
bank · Frontenac, MO · $1.0B assets · 86 complaints
11
Hilltop National Bank
bank · Casper, WY · $1.1B assets · 87 complaints
12
Vystar
credit union · Jacksonville, FL · $13.8B assets · 981 complaints
13
First National Bank Of Omaha
bank · Omaha, NE · $34.7B assets · 1,982 complaints
14
Grow Financial
credit union · Tampa, FL · $3.9B assets · 218 complaints
15
Gateway First Bank
bank · Jenks, OK · $2.0B assets · 108 complaints
16
Suncoast
credit union · Tampa, FL · $20.5B assets · 1,029 complaints
17
Alliant
credit union · Chicago, IL · $19.7B assets · 839 complaints
18
Wells Fargo Bank, National Association
bank · Sioux Falls, SD · $1852.2B assets · 66,776 complaints
19
Fourleaf
credit union · Bethpage, NY · $14.4B assets · 495 complaints
20
Optum Bank, Inc.
bank · Draper, UT · $21.0B assets · 715 complaints
21
Preferred Bank
bank · Los Angeles, CA · $7.7B assets · 250 complaints
22
Citizens Bank, National Association
bank · Providence, RI · $227.1B assets · 7,015 complaints
23
First Technology
credit union · San Jose, CA · $28.6B assets · 866 complaints
24
Citibank, National Association
bank · Sioux Falls, SD · $1933.6B assets · 55,276 complaints
25
Truist Bank
bank · Charlotte, NC · $541.2B assets · 15,320 complaints
26
Mountain America
credit union · Sandy, UT · $22.7B assets · 593 complaints
27
Randolph-Brooks
credit union · Universal City, TX · $19.2B assets · 493 complaints
28
U.S. Bank National Association
bank · Cincinnati, OH · $683.4B assets · 17,464 complaints
29
Axos Bank
bank · San Diego, CA · $28.2B assets · 707 complaints
30
The Golden 1
credit union · Sacramento, CA · $21.7B assets · 537 complaints
31
Midfirst Bank
bank · Oklahoma City, OK · $42.1B assets · 975 complaints
32
State Employees'
credit union · Raleigh, NC · $59.8B assets · 1,382 complaints
33
Bank Of America, National Association
bank · Charlotte, NC · $2672.2B assets · 59,538 complaints
34
West Bank
bank · West Des Moines, IA · $4.0B assets · 89 complaints
35
San Diego County
credit union · San Diego, CA · $9.4B assets · 204 complaints
36
Regions Bank
bank · Birmingham, AL · $159.4B assets · 3,449 complaints
37
America First
credit union · Riverdale, UT · $24.7B assets · 535 complaints
38
Goldman Sachs Bank Usa
bank · New York, NY · $751.8B assets · 16,012 complaints
39
Lincoln Savings Bank
bank · Reinbeck, IA · $1.8B assets · 35 complaints
40
Boeing Employees
credit union · Tukwila, WA · $30.0B assets · 561 complaints
41
Arvest Bank
bank · Fayetteville, AR · $28.0B assets · 516 complaints
42
Fifth Third Bank, National Association
bank · Cincinnati, OH · $296.1B assets · 5,422 complaints
43
Jpmorgan Chase Bank, National Association
bank · Columbus, OH · $4016.6B assets · 71,881 complaints
44
Security Service
credit union · San Antonio, TX · $14.2B assets · 254 complaints
45
Global
credit union · Anchorage, AK · $12.9B assets · 229 complaints
46
Pnc Bank, National Association
bank · Wilmington, DE · $567.9B assets · 9,864 complaints
47
Manufacturers And Traders Trust Company
bank · Buffalo, NY · $214.2B assets · 3,485 complaints
48
Mechanics Bank
bank · Walnut Creek, CA · $21.4B assets · 335 complaints
49
Main Street Bank
bank · Marlborough, MA · $1.6B assets · 24 complaints
50
Leaders Credit Union
credit union · Jackson, TN · $1.3B assets · 19 complaints
Best Banks by Trust GradeBest Credit Unions by Trust GradeBanks & Credit Unions With the Most CFPB ComplaintsLargest Credit Unions by AssetsLargest Banks by Assets

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