bank

Bank Of America, National Association

Charlotte, NC · Est. 1904 · Website ↗
C
Trust Grade
Average
Score: 72/100

Bank Of America, National Association is a bank based in Charlotte, North Carolina, established in 1904, with $2672.2 billion in total assets across 3832 branches. By Trust Grade it ranks 37th of 38 banks we track in North Carolina. Its capital ratio of 9.0% trails most similarly sized banks (38th percentile), versus a North Carolina median of 11.6%. It was profitable over the most recent period, with a 1.12% return on assets. Consumers filed 59,538 complaints about BANK OF AMERICA, NATIONAL ASSOCIATION with the CFPB — 22.3 per $1B in assets, a higher rate than 60% of peers.

Total assets
$2672.2B
≥$100B institution
Deposits
$2128.0B
Branches
3,832
Capital ratio
9.0%
Bottom 38% of ≥$100B peers · North Carolina median 11.6%
Return on assets
1.1%
Bottom 41% of ≥$100B peers · North Carolina median 0.9%
Rank in North Carolina
#37
of 38 banks

How Bank Of America, National Association compares to North Carolina peers

Capital ratio
Bottom 38% of ≥$100B peers
Bank Of
9.0%
North Carolina median
11.6%
Higher capital ratio = stronger financial cushion
Return on assets
Bottom 41% of ≥$100B peers
Bank Of
1.1%
North Carolina median
0.9%
Higher ROA = more profitable relative to asset base

How we graded Bank Of America, National Association

The Trust Grade blends financial strength with complaint history. Full methodology →

Financial strength
94/100
Customer experience
49.22709865967953/100
Overall
C · 72
  • Strongly capitalized (9.0% capital ratio)
  • Strongly profitable (ROA 1.12%)
  • 22.3 complaints per $1B in assets
  • Resolves 30% of complaints with relief

Consumer complaints (CFPB)

59,538 complaints filed with the CFPB against BANK OF AMERICA, NATIONAL ASSOCIATION — 22.3 per $1B in assets.

Total complaints
59,538
Per $1B assets
22.3
Lower = better
Answered on time
98.4%
Closed with relief
30.2%
Complaints by product
Checking or savings account
21,918
Credit card
11,560
Credit reporting or other personal consumer reports
10,571
Money transfer, virtual currency, or money service
4,142
Debt collection
3,401

Branch locations (3832)

  • 4671 W Irving Park Rd, Chicago, IL 60641
  • One Clinton Square, Syracuse, NY 13202
  • 205 N Parrott Ave, Okeechobee, FL 34972
  • 2608 Pleasant Hill Rd, Duluth, GA 30096
  • 7515 Greenville Ave, Dallas, TX 75231
  • 2150 Harkrider St, Conway, AR 72032
  • 1160 Shermer Rd, Northbrook, IL 60062
  • 1313 Nw 36th St, Miami, FL 33142
  • 700 8th Ave W, Palmetto, FL 34221
  • 1011 Federal Rd, Houston, TX 77015
  • 574 E Woolbright Rd, Boynton Beach, FL 33435
  • 1520 S Buckner Blvd, Dallas, TX 75217
  • 1025 Holcombe Blvd, Houston, TX 77030
  • 2818 E Point St, East Point, GA 30344
  • 796 5th Ave S, Naples, FL 34102
  • 9499 Ne 2nd Ave, Miami Shores, FL 33138
  • 5133 Bellaire Blvd, Bellaire, TX 77401
  • 1900 Tyler St, Hollywood, FL 33020
  • 6360 Camp Bowie Blvd, Fort Worth, TX 76116
  • 201 N Charles St, Baltimore, MD 21201
  • 3100 S University Dr, Fort Worth, TX 76109
  • 222 Lakeview Ave, West Palm Beach, FL 33401
  • 1116 W University Ave, Gainesville, FL 32601
  • 470 N Delsea Dr, Vineland, NJ 08360
  • 795 Main St W, Oak Ridge, TN 37830
  • 740 Hopmeadow St, Simsbury, CT 06070
  • 8773 Katy Fwy, Houston, TX 77024
  • 1930 Morris Ave, Union, NJ 07083
  • 1745 E Sunrise Blvd, Fort Lauderdale, FL 33304
  • 331 S Florida Ave, Lakeland, FL 33801
  • 601 N Wood Ave, Linden, NJ 07036
  • 4301 Hampton Ave, Saint Louis, MO 63109
  • 2706 W Irving Blvd, Irving, TX 75061
  • 5000 Biscayne Blvd, Miami, FL 33137
  • 1199 Ne 163rd St, North Miami Beach, FL 33162
  • 1933 E Hillsborough Ave, Tampa, FL 33610
  • 926 Southmore Ave, Pasadena, TX 77502
  • 1066 Main St, Forest Park, GA 30297
  • 5401 Overseas Hwy, Marathon, FL 33050
  • 3800 W Broward Blvd, Fort Lauderdale, FL 33312

Are deposits at Bank Of America, National Association insured?

Yes. Bank Of America, National Association is an FDIC-insured bank (FDIC certificate #3510). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.

Bank Of America, National Association: frequently asked questions

Is Bank Of America, National Association a good bank?

Bank Of America, National Association earns a Bankzia Trust Grade of C (72/100, "Average"), based on a financial-strength score of 94/100 and a customer-experience score of 49.22709865967953/100. Strongly capitalized (9.0% capital ratio); Strongly profitable (ROA 1.12%).

Is Bank Of America, National Association FDIC-insured?

Yes. Bank Of America, National Association is a FDIC-insured bank (FDIC certificate #3510). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.

How big is Bank Of America, National Association?

Bank Of America, National Association holds $2672.2 billion in total assets, ranking 37th of 38 banks we track in North Carolina. It operates 3832 branches.

How many complaints does Bank Of America, National Association have?

Consumers filed 59,538 complaints about BANK OF AMERICA, NATIONAL ASSOCIATION with the CFPB, or 22.3 per $1B in assets. 98% were answered on time. 30% closed with relief to the consumer.

Similar Banks

Truist Bank
bank · Charlotte, NC · $541.2B assets · 15,320 complaints
First-Citizens Bank & Trust Company
bank · Raleigh, NC · $235.5B assets · 670 complaints
Live Oak Banking Company
bank · Wilmington, NC · $15.2B assets
First Bank
bank · Southern Pines, NC · $12.9B assets
Southern Bank And Trust Company
bank · Mount Olive, NC · $5.3B assets
The Fidelity Bank
bank · Fuquay Varina, NC · $4.5B assets

Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.

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