First-Citizens Bank & Trust Company is a bank based in Raleigh, North Carolina, established in 1898, with $235.5 billion in total assets across 516 branches. By Trust Grade it ranks 31st of 38 banks we track in North Carolina. Its capital ratio of 10.0% is stronger than 50% of similarly sized banks, versus a North Carolina median of 11.6%. It was profitable over the most recent period, with a 0.96% return on assets. Consumers filed 670 complaints about FIRST CITIZENS BANCSHARES, INC. with the CFPB — 2.8 per $1B in assets, a lower rate than 84% of peers.
How First-Citizens Bank & Trust Company compares to North Carolina peers
How we graded First-Citizens Bank & Trust Company
The Trust Grade blends financial strength with complaint history. Full methodology →
- Strongly capitalized (10.0% capital ratio)
- Profitable (ROA 0.96%)
- 2.8 complaints per $1B in assets
Consumer complaints (CFPB)
670 complaints filed with the CFPB against FIRST CITIZENS BANCSHARES, INC. — 2.8 per $1B in assets.
Branch locations (516)
- 248 W Main St, Lake City, SC 29560
- 403 W Main St, Chesterfield, SC 29709
- 100 Mark Whitfield Dr, Jasper, GA 30143
- 303 N Pearl St, Pageland, SC 29728
- 200 W Main St, Kingstree, SC 29556
- 9654 Lavonia Rd, Carnesville, GA 30521
- 325 W Mcbee Ave, Greenville, SC 29601
- 112 E Hicks St, Lawrenceville, VA 23868
- 726 Front St, Georgetown, SC 29440
- 214 N Main St, Marion, SC 29571
- 659 Woodland Square Loop Se, Lacey, WA 98503
- 160 Bovet Rd, San Mateo, CA 94402
- 854 Halstead Blvd, Elizabeth City, NC 27909
- 2405 Stantonsburg Rd, Greenville, NC 27834
- 203 W 3rd St, Greenville, NC 27858
- 280 Main St W, Valdese, NC 28690
- 90 W Main Ave, Taylorsville, NC 28681
- 6005 University Pkwy, Winston Salem, NC 27105
- 201 N Main St, Abbeville, SC 29620
- 304 Old Greenville Hwy, Clemson, SC 29631
- 105 W Church St, Cowpens, SC 29330
- 255 S Main St, Woodruff, SC 29388
- 701 Tsali Blvd, Cherokee, NC 28719
- 436 Central St, Hudson, NC 28638
- 540 Highway 105 Ext, Boone, NC 28607
- 239 N Central Ave, Staunton, VA 24401
- 130 E Main St, Bedford, VA 24523
- 129 N Parler Ave, Saint George, SC 29477
- 276 S Irby St, Florence, SC 29501
- 540 E Stuart Dr, Galax, VA 24333
- 6213 South Carolina Highway 162, Hollywood, SC 29449
- 2807 Jefferson St N, Lewisburg, WV 24901
- 6718 Potomac Highlands Trl, Arbovale, WV 24915
- 46 W Depot St, Angier, NC 27501
- 108 Patton Ave, Asheville, NC 28801
- 101 Atlantic Beach Cswy, Atlantic Beach, NC 28512
- 96 S Broad St, Brevard, NC 28712
- 129 Park St, Canton, NC 28716
- 128 S Tryon St, Charlotte, NC 28202
- 4325 Randolph Rd, Charlotte, NC 28211
Are deposits at First-Citizens Bank & Trust Company insured?
Yes. First-Citizens Bank & Trust Company is an FDIC-insured bank (FDIC certificate #11063). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
First-Citizens Bank & Trust Company: frequently asked questions
Is First-Citizens Bank & Trust Company a good bank?
First-Citizens Bank & Trust Company earns a Bankzia Trust Grade of B (88/100, "Strong"), based on a financial-strength score of 97/100 and a customer-experience score of 79.64388059701493/100. Strongly capitalized (10.0% capital ratio); Profitable (ROA 0.96%).
Is First-Citizens Bank & Trust Company FDIC-insured?
Yes. First-Citizens Bank & Trust Company is a FDIC-insured bank (FDIC certificate #11063). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.
How big is First-Citizens Bank & Trust Company?
First-Citizens Bank & Trust Company holds $235.5 billion in total assets, ranking 31st of 38 banks we track in North Carolina. It operates 516 branches.
How many complaints does First-Citizens Bank & Trust Company have?
Consumers filed 670 complaints about FIRST CITIZENS BANCSHARES, INC. with the CFPB, or 2.8 per $1B in assets. 100% were answered on time. 6% closed with relief to the consumer.
Similar Banks
Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
