Citibank, National Association is a bank based in Sioux Falls, South Dakota, established in 1812, with $1933.6 billion in total assets across 959 branches. By Trust Grade it ranks 54th of 56 banks we track in South Dakota. Its capital ratio of 8.9% trails most similarly sized banks (34th percentile), versus a South Dakota median of 10.4%. It was profitable over the most recent period, with a 1.06% return on assets. Consumers filed 55,276 complaints about CITIBANK, N.A. with the CFPB — 28.6 per $1B in assets, a higher rate than 72% of peers.
How Citibank, National Association compares to South Dakota peers
How we graded Citibank, National Association
The Trust Grade blends financial strength with complaint history. Full methodology →
- Well-capitalized (8.9% capital ratio)
- Strongly profitable (ROA 1.06%)
- 28.6 complaints per $1B in assets
- Resolves 48% of complaints with relief
Consumer complaints (CFPB)
55,276 complaints filed with the CFPB against CITIBANK, N.A. — 28.6 per $1B in assets.
Branch locations (959)
- 1190 S Dixie Hwy, Coral Gables, FL 33146
- 5800 S Corporate Pl, Sioux Falls, SD 57108
- 1 Penns Way, New Castle, DE 19721
- 3660 W Hillsboro Blvd, Deerfield Beach, FL 33442
- 4807 Coconut Creek Pkwy, Coconut Creek, FL 33063
- 1107 Broadway, New York City, NY 10010
- 6 Montgomery Village Ave, Gaithersburg, MD 20879
- 250 Route 59, Suffern, NY 10901
- 170 N Main St, New City, NY 10956
- 241 Broadway, Amityville, NY 11701
- 77 E Main St, Bay Shore, NY 11706
- 710 Suffolk Ave, Brentwood, NY 11717
- 78 Carleton Ave, Central Islip, NY 11722
- 400 Commack Rd, Deer Park, NY 11729
- 2261 Broadhollow Rd, Farmingdale, NY 11735
- 710 Larkfield Rd, East Northport, NY 11731
- 215 Jericho Tpke, Floral Park, NY 11001
- 23 Glen Cove Ave, Glen Cove, NY 11542
- 51 Middle Neck Rd, Great Neck, NY 11021
- 730 Veterans Memorial Hwy, Hauppauge, NY 11788
- 502 Old Country Rd, Garden City, NY 11530
- 300 Walt Whitman Rd, Huntington Station, NY 11746
- 140 Doughty Blvd, Inwood, NY 11096
- 8001 Brush Hollow Rd, Westbury, NY 11590
- 1 Robbins Lane, Jericho, NY 11753
- 2085 Merrick Rd, Merrick, NY 11566
- 250 Old Country Rd, Mineola, NY 11501
- 1150 Old Country Rd, Westbury, NY 11590
- 90 Park Ave, New York City, NY 10016
- 120 Sunrise Hwy, Lindenhurst, NY 11757
- 1524 Union Tpke, New Hyde Park, NY 11040
- 670 Franklin Ave, Franklin Square, NY 11010
- 4060 Hempstead Tpke, Bethpage, NY 11714
- 830 Port Washington Blvd, Port Washington, NY 11050
- 1075 Northern Blvd, Roslyn, NY 11576
- 410 Uniondale Ave, Uniondale, NY 11553
- 80 Jamaica Ave, Brooklyn, NY 11207
- 1871 Nostrand Ave, Brooklyn, NY 11226
- 16848 Hillside Ave, Jamaica, NY 11432
- 13307 Rockaway Blvd, South Ozone Park, NY 11420
Are deposits at Citibank, National Association insured?
Yes. Citibank, National Association is an FDIC-insured bank (FDIC certificate #7213). Deposits are federally insured up to $250,000per depositor, per ownership category — regardless of this institution's Trust Grade. The grade reflects financial strength and complaint history for comparison, not the safety of insured deposits.
Citibank, National Association: frequently asked questions
Is Citibank, National Association a good bank?
Citibank, National Association earns a Bankzia Trust Grade of C (74/100, "Average"), based on a financial-strength score of 94/100 and a customer-experience score of 53.014074824516975/100. Well-capitalized (8.9% capital ratio); Strongly profitable (ROA 1.06%).
Is Citibank, National Association FDIC-insured?
Yes. Citibank, National Association is a FDIC-insured bank (FDIC certificate #7213). Deposits are protected up to the standard FDIC limit of $250,000 per depositor, per ownership category.
How big is Citibank, National Association?
Citibank, National Association holds $1933.6 billion in total assets, ranking 54th of 56 banks we track in South Dakota. It operates 959 branches.
How many complaints does Citibank, National Association have?
Consumers filed 55,276 complaints about CITIBANK, N.A. with the CFPB, or 28.6 per $1B in assets. 100% were answered on time. 48% closed with relief to the consumer.
Similar Banks
Financial data from FDIC call reports; complaint data from the CFPB Consumer Complaint Database. Bankzia is an independent resource and is not affiliated with any government agency or financial institution. Figures are for general information, not financial advice.
