Most money transfer, virtual currency, or money service complaints

132,491 CFPB complaints about money transfer, virtual currency, or money service over our analysis window. Institutions below are ranked by complaint volume in this product, each with its Bankzia Trust Grade.

1
D
Jpmorgan Chase Bank, National Association
bank · OH
5,458
complaints
2
C
Wells Fargo Bank, National Association
bank · SD
4,564
complaints
3
C
Bank Of America, National Association
bank · NC
4,142
complaints
4
C
Pnc Bank, National Association
bank · DE
719
complaints
5
C
The Huntington National Bank
bank · OH
201
complaints
6
B
The Bank Of New York Mellon
bank · NY
163
complaints
7
C
Keybank National Association
bank · OH
110
complaints
8
B
Charles Schwab Bank, Ssb
bank · TX
86
complaints
9
B
East West Bank
bank · CA
51
complaints
10
B
First-Citizens Bank & Trust Company
bank · NC
48
complaints
11
C
Optum Bank, Inc.
bank · UT
46
complaints
12
C
Webster Bank, National Association
bank · CT
44
complaints
13
C
Axos Bank
bank · CA
29
complaints
14
B
Morgan Stanley Private Bank, National Association
bank · NY
20
complaints
15
B
First Horizon Bank
bank · TN
20
complaints
16
B
Cathay Bank
bank · CA
18
complaints
17
B
Southstate Bank, National Association
bank · FL
15
complaints
18
B
Everbank, National Association
bank · FL
11
complaints
19
B
Firstbank
bank · CO
10
complaints
20
B
Banner Bank
bank · WA
10
complaints
21
F
Lincoln Savings Bank
bank · IA
9
complaints
22
B
Hancock Whitney Bank
bank · MS
8
complaints
23
C
West Bank
bank · IA
8
complaints
24
B
First Hawaiian Bank
bank · HI
8
complaints
25
B
Fulton Bank, National Association
bank · PA
7
complaints
26
B
United Community Bank
bank · SC
6
complaints
27
B
Wafd Bank
bank · WA
5
complaints
28
B
The Northern Trust Company
bank · IL
5
complaints
29
B
Apple Bank
bank · NY
4
complaints
30
B
Bank Of Hawaii
bank · HI
4
complaints
31
B
Bancfirst
bank · OK
4
complaints
32
C
Independent Bank
bank · MI
4
complaints
33
A
Oceanfirst Bank, National Association
bank · NJ
4
complaints
34
B
Wesbanco Bank, Inc.
bank · WV
4
complaints
35
B
Renasant Bank
bank · MS
3
complaints
36
C
First American Trust, Fsb
bank · CA
3
complaints
37
B
First United Bank And Trust Company
bank · OK
3
complaints
38
B
First Merchants Bank
bank · IN
3
complaints
39
D
Hilltop National Bank
bank · WY
2
complaints

From the Blog

View all guides →
Stacks of coins of increasing height — representing savings held at a bank
Banking Guides
How Much Money Should You Keep in One Bank?
FDIC and NCUA insurance covers $250,000 per depositor, per ownership category, per institution. Here's how to think about how much to keep at a single bank — and when to spread it out.
June 25, 2026 · 4 min read
A jar of coins with a small plant growing out of it — representing savings growth
Banking Guides
High-Yield Savings Accounts: What to Know in 2026
High-yield savings accounts can pay many times the national average rate — with the same FDIC insurance as any other deposit. Here's how they work and what to watch for.
June 25, 2026 · 4 min read
A person using a card reader at a counter — representing everyday banking
Banking Guides
Are Credit Unions Safer Than Banks?
Credit unions and banks are insured by different agencies but to the same $250,000 limit. Here's what 'safer' really means — and where the two genuinely differ.
June 25, 2026 · 4 min read
A person reviewing finances on a laptop with a notebook — representing switching banks
Banking Guides
How to Switch Banks Without the Headache
Switching banks sounds painful, but a clean move comes down to a short checklist: open the new account, move your automatic payments, then close the old one carefully.
June 25, 2026 · 5 min read
Financial data on a computer screen showing bank performance metrics
State Guides
Most Trustworthy Banks in Wisconsin (2026)
We analyzed all 154 FDIC-insured banks headquartered in Wisconsin using financial strength and CFPB complaint data. Here are the most trustworthy banks in the state.
June 25, 2026 · 8 min read
Person using a contactless payment card at a terminal
State Guides
Most Trustworthy Credit Unions in Wisconsin (2026)
We analyzed all 99 NCUA-insured credit unions in Wisconsin by net worth ratio, ROA, and CFPB complaint data. Here are the most trustworthy.
June 25, 2026 · 7 min read
Stacked financial documents representing bank complaint records
State Guides
Banks to Avoid in Wisconsin: Lowest Trust Grade Ratings (2026)
2 banks in Wisconsin earned a D or F Trust Grade. Here are the lowest-rated FDIC-insured banks in the state — and what the warning signs mean for depositors.
June 25, 2026 · 7 min read
Customer service interaction at a financial institution
State Guides
Credit Unions to Avoid in Wisconsin: Lowest Trust Grade Ratings (2026)
1 credit unions in Wisconsin earned a D or F Trust Grade. Here are the lowest-rated NCUA-insured credit unions in the state — and what the warning signs mean.
June 25, 2026 · 7 min read
Financial data on a computer screen showing bank performance metrics
State Guides
Most Trustworthy Banks in Michigan (2026)
We analyzed all 73 FDIC-insured banks headquartered in Michigan using financial strength and CFPB complaint data. Here are the most trustworthy banks in the state.
June 25, 2026 · 8 min read